Custom decorated items are made to order and are final sale. This includes hats, apparel, patches and any item printed or embroidered with your artwork. We are not able to accept returns or exchanges for change of mind, incorrect size selection, or ordering error on the customer's part. If the mistake is ours, we make it right. If your order arrives damaged or defective, or does not match the digital proof you approved, contact us within 14 days of delivery at info@hobbspeak.com or (770) 796-4770 with your order number and photos. We will remake or replace the item at no cost to you, and Hobbs Peak Designs pays the cost of return shipping when a return is required. Refunds, when issued, go back to the original payment method within 10 business days of approval.